IN RESPONSE TO COVID-19, WE ARE ACTIVELY WORKING TO ENSURE THE HEALTH AND SAFETY OF OUR CUSTOMERS AND COLLEAGUES.
UPDATE – ORANGE ZONE (FROM JUNE 28, 2021)
It is with pleasure that we will continue to welcome you in a safe manner while respecting all infection prevention and control measures.
Wine & spirits distributor:
The vending machines, located in the common areas, are not accessible between 11:30 p.m. and 8 a.m. the next morning.
Il Matto Restaurant:
The dining room will be open every evening as well as Wednesday, Thursday and Friday noon. It is best to book in advance and no reservations will be made for the terrace.
Training room :
The training room will be reopened by reservation in a family bubble. Ask at reception.
We have yoga mats available at reception for your in-room workouts.
HERE’S WHAT WE HAVE BEEN DOING SINCE THE EARLY BEGINNING OF THE PANDEMIC:
FOR YOUR SAFETY AND THAT OF OUR TEAM
As always we take great pride in maintaining high standards of cleanliness and hygiene.
In response to the coronavirus, we have taken additional measures indicated by Public Health to make our cleaning and hygiene protocols even more rigorous:
We have increased the frequency of cleaning our public spaces (including lobbies, elevators, doorknobs, toilets, etc.) and continued to use hospital grade disinfectant.
We have increased the deployment of antibacterial hand sanitizers.
Employees are committed to following good practices in hand washing and respiratory etiquette. A distance of 2 meters is respected between the members of our teams. Wearing a mask is compulsory when they cannot maintain social distancing.
All of our team members wear masks when in contact with our customers and are not protected by protective panels.
We invite clients with symptoms (fever, cough, breathing difficulties, sudden loss of smell), who have traveled outside of Canada in the past 14 days, or who have been in direct contact with someone who has been diagnosed as infected with Covid-19 not to show up at the hotel.
Wearing masks in public places (lobby, bathrooms, restaurant, etc.) is compulsory, as is respecting the distance to 2 meters.
Arrival and departure are contactless.
The valet parking service has been interrupted for an indefinite period for your safety and that of our team.
The rooms are placed in quarantine for a minimum of 24 hours between each stay when possible.
Decorative throws, cushions, stationery, magazines, etc. have been removed to avoid contamination.
The minibar service is temporarily suspended. However, you can purchase certain items at reception.
No cleaning will be done during the stay.
The “good night” service is suspended.
Towels or additional hospitality products will be available on request. Delivery will be at your doorstep and will be left in a bag, or available at reception.
FLEXIBILITY OF RESERVATIONS
We offer flexible booking options; It is possible to cancel a reservation until 4 p.m. on the day of arrival when booked directly with us. In view of these unique circumstances, we will make further adjustments to our booking policies as the situation evolves.
The accommodation units made available to customers will be rented only to people belonging to the same family unit (residing at the same address).